Privacy

The short version: we collect what we need to send you your order and answer your emails, we don't sell it to anyone, and we don't track you around the internet.

What we collect

• When you order — your name, email address, delivery address and phone number. The phone number is for the courier, not for us to ring you.
• When you email us — whatever you put in the email, kept so we can pick the conversation up again later.
• Your cart — stored in your own browser, not on our servers. We can't see it. Clearing your browser data clears it.

What we don't collect

We don't run analytics, advertising pixels or any other tracking on this site. There is no Facebook pixel, no Google Analytics, nothing following you to other websites. If that ever changes this page changes with it, and it will say what and why.

We never see your card details. Payment happens on Stripe's own pages — your card number does not pass through this site or our servers at any point.

Who we share it with

Only the people needed to get your order to your door:

• Stripe, who process the payment.
• 🚨 Our supplier, who is overseas. Your order is shipped directly from their warehouse, so your name, delivery address and phone number are sent to them and to the courier carrying the parcel. There is no way to post you a parcel without doing that, and it means your details are handled outside Australia, under that country's laws rather than ours. If you would rather that didn't happen, don't order — and we would rather say so here than have you find out afterwards.

That's the list. We don't sell your details, we don't rent them out, and we don't add you to a mailing list because you bought something.

How long we keep it

Order records are kept for as long as the tax rules require us to — that's not a choice we get to make. Email conversations are kept while they're useful and cleared out after that.

Seeing it or getting rid of it

Email support@cappykeys.com and ask. We'll tell you what we hold about you, fix anything wrong, and delete what we're not legally required to keep. No form to fill in.

If something goes wrong

If we mishandle your information, tell us first and we'll sort it out. If you're not happy with how we've handled it, you can take it to theOffice of the Australian Information Commissioner.

Questions about any of this: support@cappykeys.com.